Cancellation & Refund Policy

Cancellation Policy

We understand that plans can change, and we aim to be flexible while ensuring fairness.

1. Client-Initiated Cancellation

Cancellations must be made via email to content@ianda.co.in.
If cancellation occurs before work has commenced, 80% of the project fee will be refunded.
If cancellation occurs after work has begun but before the first draft/deliverable, 50% of the project fee will be refunded.
Once the first draft or partial deliverables have been shared, no refund will be issued.

2. Agency-Initiated Cancellation

If we are unable to fulfil the project due to unforeseen circumstances, we will provide a pro-rata refund for any uncompleted work and assist in transitioning to another service provider if possible.

Refund Policy

1. Eligibility for Refunds

Refunds are applicable only under the following conditions:

Duplicate payment due to a technical error.
Project cancellation before commencement, as per the Cancellation Policy.
Non-delivery of work within agreed timelines without a valid cause from the client’s side.

2. Non-Refundable Cases

Refunds will not be issued if:

Work has been completed and delivered as per the agreed scope.
Delays are caused by the client’s lack of communication, delayed approvals, or failure to provide necessary information.
The client changes the scope of work mid-project without an updated agreement.

3. Refund Process

Eligible refunds will be processed within 7–10 business days via the original payment method, unless otherwise agreed.